Lowe's Home Improvement

KITCHEN - If you are looking for a kitchen remodel, look no further than working with Michelle Porter at Lowes in Dover Delaware. Michelle did a fabulous job designing our new KraftMaid kitchen Cabinets; Cherry wood cabinetry with a Chocolate finish. We love our new look, here is a picture of the work in progress, hopefully it will wrap up in the next 10 days. Michelle is a pleasure to work with and she know how to get you to the finish line with everything you want in your kitchen!! Thanks so much Michelle for all your efforts - we love our new kitchen and so does everyone that stops by to get a glimpse of it too!!!!

I would like to **commend** Wayne (sorry, forgot last name -euro origin) for the OUTSTANDING customer service that he provided my husband with, purchasing a gas grill. Last month we were in store, and saw a grill that was on sale. We were told we could not purchase the last model. Now, that is really strange. We were told that there were a few left in Middletown DE, only to arrive and learn that NONE, were available. I give this 2 STARS. At least the reps tried. Seriously, though. I know about inventory, but these are large grills! (plus this ended up being a 3 hour tour, a 3 hour tour....as we are in MD.) The 5 STARS goes to Wayne! He took my husband's call the next day - and listened to the 3 -hour- tour -bummer- story. (Not going into all the details.) In the end, he found a nicer grill, at a better price, and put it aside for pickup. He really went out of his way to take care of us. The next time we are in this store, we are going to look for Wayne - lol, said my husband, also named Wayne. Thanks Sir. You know who you are!

Your lumber area is a MESS!! I am disabled and couldn't get down most of the isles, they had lumber carts in the middle of the isles making it impossible to get thru. Not a single employee was helping. Lots of employees but no one offered help? I did find the lumber I needed but I had to struggle getting the item into my cart. After going thru the other part of the store looking for, still lots of employees but no one helped so I went to check out. Then you had NO one checking anyone out, just some guy who stood in front of mt cart, so I asked if he would check me out, he had an attitude and again blocking me from inserting my credit card! Totally disappointed!!

My wife and I ordered new kitchen appliances through this location and Domm has been amazing and helpful since we began. We were new homeowners and she was very knowledgeable and happy to help us. We’ve had a few problems and had to return and exchange some of the appliances and everyone we have dealt with with has been friendly and very helpful. Tonight we were once again helped by Domm and Lamarr and I wanted to shout them both out as they were both extremely helpful in exchanging an appliance we ended up not having room for another. Would highly recommend going here for any appliance purchase.

I have been shopping at Lowe's for more than 30 years and I have never been treated like I was today by a person at the customer service desk. I wanted to speak with someone about purchasing a lawn tractor, I asked 4 times before the young lady stopped arguing with me and got someone else to help me. I still bought the tractor after a very nice young man answered some questions for me. I am just extremely disappointed in the service at the customer service desk. I do know her name but will not drop it here. People working with the people need to have patience and manners.